Replies in any language
Detects the customer's language and replies in it.
FEATURES
What HOSTINGSUPPORT.AI does for your team
Knows your customers
Checks invoices, services and domains in WHMCS, and remembers each customer's preferences.
Diagnoses broken websites
DNS, SSL, 500 and 508 errors, full disks, resource limits.
Debugs WordPress and PrestaShop safely
Turns on debug mode for a few seconds, reads the error and turns it off. If anything fails, it restores automatically.
Checks email delivery
Sends a test email and tracks its delivery to find where it gets lost.
Learns from your team
Every correction you make becomes a rule for next time.
Leaves notes for your technicians
Logs and what it did go in an internal note; the customer gets a clear reply.
Live chat on your website
The AI replies instantly; customers identify themselves with email and a PIN, and can ask for a person.
Follows your instructions
Upload your documents (PDF, Word, spreadsheets) and the AI works like your team. Nothing is used until you approve it.
HOW IT WORKS
Up and running in four steps
- 01
Install the WHMCS plugin (5 minutes)
Download the plugin, upload it to your WHMCS and paste your connection key. Choose which departments the AI handles and when.
- 02
Install the agent on your servers (one command)
Paste one command on your server and a lightweight agent is installed. You don't give us your root password: the agent only accepts connections from our connection servers and can only perform the actions you allow.
- 03
The AI learns from your tickets (about 72 h)
It studies the questions and answers in your past tickets so it works like your team. It doesn't copy your customers' data. While it learns, it only writes drafts and our team reviews how it replies.
- 04
The AI gets to work
It answers tickets, leaves notes with logs for your team and escalates what it shouldn't touch. You choose: notes only, drafts for approval, or automatic replies.
$ curl -fsSL https://hostingsupport.ai/install.sh | sudo bash -s -- --key=YOUR-KEYThe installer verifies its signature before running. You can read it first at hostingsupport.ai/install.sh.
What happens when a ticket arrives
New ticket
Is the department and schedule active?
The AI checks WHMCS and your knowledge base
If needed, it diagnoses the server
Reply to the customer + internal note for your team
If unsure, it escalates to a person
PRODUCT
Tickets and live chat, in one inbox
Support agent
Answers WHMCS tickets, diagnoses your servers and leaves notes for your team.
Live chat
Helps visitors on your website instantly, hands the conversation to a person when needed, and can open a WHMCS ticket for the customer with everything already explained.
Install it on your phone from the browser, no app store needed.
If nobody can pick up within a few minutes, the chat becomes a ticket with the full conversation. No customer is left without an answer.
SECURITY
Secure by design: only our connection servers can talk to the agent
Only accepts our connections.
The agent rejects any connection that doesn't come from our connection servers, which have fixed IPs and are dedicated exclusively to this.
No root password.
Each server has its own key. We don't store or ask for passwords.
Closed list of actions.
The agent doesn't open a shell: it only runs the actions on its list, and each one can be enabled, disabled or set to require your approval.
Works inside each account.
It acts as the affected account user, never on the whole server, and only on the domains of the customer who opened the ticket.
Everything can be undone.
It makes a backup before any change; temporary changes undo themselves even if the connection drops.
Everything is logged.
Every action is recorded in a log you can review: who, when, what and the result.
Personal data anonymised · Hosted in the European Union · GDPR compliant · Disconnect a server in one click
Read how security works in detail →CONTROL
You decide what the AI does, where and when
Modes per department
Note only · draft for approval · automatic reply.
Schedules
For example, nights and weekends only. Outside those hours nothing is processed.
Permissions per action
Edit wp-config.php, disable plugins, change the PHP version… each set to "no", "automatic" or "with approval".
Take over
A technician replies and the AI steps back from that ticket.
Billing
- WHMCS
Control panels
- cPanel / WHM
- Plesk
- DirectAdmin
- CloudLinux
Software it diagnoses
- WordPress
- WooCommerce
- PrestaShop
- Joomla
- Drupal
- Magento
- Moodle
- Laravel
- Any PHP website
PRICING
Pay only for what it answers
FREE CREDIT
$5 of free credit to try the service
No card required. For the first 72 hours the AI learns from your tickets before performing at its best.
Get $5 free| From | $0.05 |
|---|---|
| Average with review | $0.125 |
| Average without review | $0.205 |
| 1,001 – 5,000 / month | −15% |
| 5,001 – 20,000 / month | −25% |
| Over 20,000 / month | −35% |
FAQ
Frequently asked questions
Do I have to give you my root password?
No. The agent uses its own key for each server and only accepts connections from our connection servers.
Can the AI break a customer's website?
Actions that change anything are disabled or require approval by default. A backup is made before any change, and temporary changes undo themselves.
What happens if the AI doesn't know the answer?
It leaves a note and hands the ticket to your team.
Which languages does it answer in?
In your customer's language, whatever it is. The website and dashboard are available in English and Spanish.
Can I use it only at night or on weekends?
Yes, with schedules per department.
What do you do with my data?
Personal data is anonymised before it is stored, the platform is hosted in the EU and we sign a data processing agreement.
How do I pay?
With prepaid credit in US dollars by card or SEPA. You get an invoice with every top-up.
How do I disconnect it?
From the dashboard, with one click per server, or by removing the agent from the server.
Can I reply myself from my phone?
Yes. The app alerts you when a customer asks for a person or the AI escalates a ticket, and you reply from it.
How do I give the AI instructions?
Upload your documents (PDF, Word, spreadsheets); the AI proposes what it has understood and you approve it before it is used.
Do I pay per team member?
No. The inbox and the app are included for your whole team.
Does it work with my control panel?
cPanel, Plesk and DirectAdmin.
How long until the AI is ready?
About 72 hours. During that time it learns from the questions and answers in your tickets. It does not copy your customers' data.
ABOUT US
Who we are
HOSTINGSUPPORT.AI is built by DMLWEB SL, a company based in Lugo, Spain. We make it for small and mid-sized hosting companies that run WHMCS and want faster support without losing control of their servers.
- Company
- DMLWEB SL · VAT B27453109
- Address
- Carril das Hortas 30-32, 27002 Lugo, Spain
- Hosting
- European Union · GDPR compliant
- Languages
- English and Spanish
CONTACT
Talk to us
Questions, a demo, or help setting it up. We reply within one business day.
Message sent
Thanks. We'll get back to you by email.
Try HOSTINGSUPPORT.AI with $5 of free credit
Set it up in 5 minutes. In about 72 hours the AI learns from your tickets, without copying your customers' data, and reaches full capability.
Get $5 free